Refund policy

Return and Refund Policy

At Noor Beauty Solutions, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Order Cancellation
Orders can be cancelled before dispatch by contacting us directly. Once an order has been shipped, it cannot be cancelled.

Returns
Due to the hygienic nature of skincare products, we do not accept returns or exchanges once the product has been opened or used. Unopened products in original packaging may be returned within 3 days of delivery if there is a genuine issue with the order (e.g., wrong item received, damaged packaging).

Damaged or Incorrect Items
If you receive a damaged product or the wrong item, please contact us within 24 hours of delivery with a photo/video of the product and packaging. We will arrange a replacement or refund after verifying the issue.

Refunds
Approved refunds will be processed within 5-7 business days. For Cash on Delivery orders, refunds will be issued via bank transfer or Easypaisa/JazzCash to the details you provide.

Contact Us
For any questions about returns or refunds, reach out to us at noorbeautysolution@gmail.com or via our Instagram/TikTok pages.